Support engineer

Region Zaventem

  • You are the first point of contact within the ICT department for all users with regard to incidents;
  • You are responsible for the handling of incidents, their management and registration;
  • You are responsible for the installation of workstations, smartphones, tablets and participate in implementation projects, both technical and applicative.
  • You analyze reported 'Incidents', 'Service Requests' and 'Problems' and try to resolve them before escalating to the operations and/or Applications delivery departments;
  • You follow up on both technical and functionally related 'Incidents', 'Service Requests' and 'Problems' and offer long-term solutions;
  • You will work on the implementation, maintenance and management of a support tool that is ITIL oriented.
  • You support the end users by writing work instructions and providing user training.
  • You work together with a colleague from another department to create file structures and create user rights.
  • You work on building and maintaining a knowledge base.