Support engineer

Region Brussel

 
Service: Helpdesk Office Service Medior



2nd line support service medior (optional:Packager / Scripter)
 

Tasks:

As a Back office Client Team Member you will be assigned the task of 2nd/3rd line application/OS support.
You will analyze and troubleshoot applications/OS problems and propose solutions (for problems that the helpdesk is escalating).
Occasionally (future?) you will be participating in Scripting, Packaging & distribution of our customer developed and Commercial Software on Wintel Platform.

Daily Tasks:

  • 2nd & 3rd level support on client/OS/application issues
    Optional (future) Tasks:
  • Scripting an unattended silent software installation
  • Creating / Maintaining / Analyzing / Troubleshooting and Supporting existing Scripted Software Packages
  • Writing and maintaining technical procedures related to customized Software installations
  • Having External contacts for Packaging / Runtime / Licensing (technical) issues

Must have’s :

  • At least 5 years’ experience in a comparable environment and a Professional attitude is absolutely required.
  • Expert in Windows 10 in a TCP/IP Client/Server network environment
  • Good scripting capabilities, at least be able to read: Visual Basic Scripting, DOS Batch Scripting and PowerShell.
  • Good technical knowledge of Microsoft Office and common used software.
  • Good technical client hardware knowledge. (desktop, laptop, smartphone)

Nice to have’s :

  • Experience with Controlled Software Distribution in general (SCCM is a plus)
  • Packaging skills and experience in silent setups, software vendor customization tools, Custom Actions, WiseScripts, …
  • Knowledge of Microsoft WINPE, Microsoft Deployment Toolkit and Windows Automated Installation Kit for Windows is a plus.
  • Knowledge of Application Virtualization Environments (APP-V 4 & 5)
  • Knowledge of Active directory / Group Policies is a plus


Soft skills : 

  • Professional and Customer minded attitude with good communication Skills
    • Dutch and French: Writing/Reading & speaking
    • English language: Writing/Reading
    • Knowledge of the German language is a plus.
  • Team player but being able to work independent.
  • Eye for detail, strive to perfection and self-critical
  • Analytical problem solver
  • Documentation skills

Duration of the project:
Start asap, Until 28/02/2021 – Extension possible.
 

Working hours and working place: 

  • 40h/week
  • 1000 Brussels